Customer Care

Questions Customer Care

Need to return something? Go to returns.motherdenim.com and follow the instructions there to start your return.

For questions pertaining to our website, web orders, and website product: customerservice@motherdenim.com. If your inquiry is about an order, please include the order number in your email. 

For press inquiries: pr@motherdenim.com

For all other questions: askmother@motherdenim.com

Prefer to chat? Give us a call at 323.923.5941, Mon-Fri 8:30AM-5:00PM PST.

Return Policy Return Policy

  • In order to accommodate our holiday shoppers we will be extending our return period. All orders placed between December 5 - December 25th will have up until January 15th to be returned for a full refund. Please note that items marked FINAL SALE cannot be exchanged or returned at any time.
  • You can return items within 21 days for a full refund, minus shipping costs for any orders placed outside of the holiday window.
  • Go to returns.motherdenim.com and follow the instructions there to make your return. Labels are not provided in orders shipping to Puerto Rico, Alaska & Hawaii. MOTHER has partnered with Returnly to make your return experience easier.
  • Merchandise must be unworn, unwashed, and placed back into original bag with all labels and tags attached.
  • Not placing merchandise back into original bag will delay processing of your return.
  • Your refund will be in the same form as the original purchase.
  • Shipping and handling charges are non-refundable.
  • All items marked 50% off and 70% off are FINAL SALE.
  • All items marked FINAL SALE cannot be exchanged or returned at any time.
  • We only accept returns that were purchased via this website. MotherDenim.com will not accept orders that were purchased from other retailers.
  • If you receive an item that is damaged, please contact customer service immediately.

Holiday Policy Holiday Policy

In order to accommodate our holiday shoppers we will be extending our return period. All orders placed between December 5 - December 25th will have up until January 15th to be returned for a full refund. Please note that items marked FINAL SALE cannot be exchange or returned at any time.

Get Your Gifts In Time For The Holidays - Order by Noon PST
Date Shipping Method
Dec 17 Ground
Dec 20 2 Day
Dec 21 Next Day Air

Exchanges Exchanges

  • At this time MotherDenim.com cannot automatically process exchanges, but we have partnered with Returnly to make your return and exchange experience as easy as possible.
  • To make an exchange, please go to returns.motherdenim.com and follow the instructions to start a return. You will receive an Instant Refund voucher that you can use to place a new order. Simply enter the voucher code in the discount/promo code field at checkout to redeem. Once we receive your returned item, you will be refunded for the amount of the voucher that you did not spend, if any.

Making A Return Making A Return

  1. Go to returns.motherdenim.com and follow the instructions there to make your return. Labels are not provided in orders shipping to Puerto Rico, Alaska & Hawaii. MOTHER has partnered with Returnly to make your return experience easier.
  2. If you are shipping from Puerto Rico, Alaska, or Hawaii, OR if you choose not to use the free pre-paid shipping return label, you must ship your return using a trackable shipping method. MOTHER cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
  3. Please allow up to 7 days transit time.
  4. Please allow 2 weeks for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements.
  5. Upon receipt of returned goods, MotherDenim.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.
  6. Please note that all items marked 50% off are FINAL SALE. All items marked FINAL SALE cannot be exchanged or returned at any time.

Placing an Order Placing an Order

Orders are processed pending item availability and credit card verification.

MotherDenim.com is unable to ship orders to P.O. boxes or APO/FPO addresses.

International Orders International Orders

Please use our International Checkout option when shipping an order outside of the United States.

When ready to check out, simply click the "International Checkout" button found within your shopping cart.

International Orders placed Monday-Friday will be processed and shipped on Friday.

Coupon codes & promotional incentives cannot be applied to international orders.

For international customer service, contact our International Checkout team here:
support@internationalcheckout.com

Customer Service Lines open PST 6:30AM to 6:30PM - Local time (we are located in Los Angeles on the West Coast of the USA)

+001.310.601.8196 USA

+18666820641 USA & Canada Toll-Free

+44.20.8133.2436 UK

+61.28003.4685 Australia

Payments Payments

MotherDenim.com accepts the following payment options: American Express, MasterCard, Visa, Discover, PayPal, and Amazon Pay.

Please note that international credit cards can only be used with our "International Checkout".

The total dollar amount of your order and transfer of funds will occur at the time your order is picked and packed for shipment.

Price Adjustments Price Adjustments

MOTHER will honor a 7 day price adjustment period for items purchased at full price from MotherDenim.com.

We do not offer price adjustments on items marked down on Cyber Monday. We do not offer price adjustments on items purchased at a discount that are further reduced.

MOTHER does not price match other retailers.

Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases, international orders or towards the purchase of gift certificates.

Shipping Shipping

Orders placed Monday - Friday before 12PM PST will begin processing that day and will ship within 2 business days.

Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days.

Orders placed on Friday after 12PM PST or over the weekend will begin processing the following Monday.

MotherDenim.com does not offer Saturday delivery.

Domestic orders over $50 receive free ground shipping.

Orders below $50 will incur a $8 flat rate ground shipping fee.

Orders to Hawaii, Alaska & Puerto Rico require a $35 flat rate fee.

MotherDenim.com does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed

  • New Year's Eve
  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Independence Day
  • July 5th - Day after Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

If you refuse delivery of any order placed on MotherDenim.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

Promotion Terms Promotion Terms

Offers valid for a limited time and cannot be combined with any other offer.

Offer not valid on sale items (products marked with slash-through prices), previous purchases, international orders or towards the purchase of gift certificates.

Prices and availability are for a limited time and subject to change without notice.

Offer is exclusive of taxes and shipping.