Customer Care

You can return items within 21 days for a full refund.
Go to returns.motherdenim.com and follow the instructions there to make your return. Return labels are not provided for orders shipping to Puerto Rico, Alaska & Hawaii. MOTHER has partnered with Returnly to make your return experience easier.
Merchandise must be unworn, unwashed, and placed back into original bag with all labels and tags attached.
Not placing merchandise back into original bag will delay processing of your return.
Your refund will be in the same form as the original purchase.
Shipping and handling charges are non-refundable.
All items marked 50% off and 70% off are FINAL SALE. Reach out to Customer Care for advice before purchasing items marked FINAL SALE.
All items marked FINAL SALE cannot be exchanged or returned at any time.
We only accept returns that were purchased via this website. MotherDenim.com will not accept orders that were purchased from other retailers.
If you receive an item that is damaged, please contact customer service immediately.

Go to returns.motherdenim.com and follow the instructions there to make your return. Labels are not provided in orders shipping to Puerto Rico, Alaska & Hawaii. MOTHER has partnered with Returnly to make your return experience easier.
If you are shipping from Puerto Rico, Alaska, or Hawaii, OR if you choose not to use the free pre-paid shipping return label, you must ship your return using a trackable shipping method. MOTHER cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
Please allow up to 7 days transit time.
Please allow 2 weeks for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements.
Upon receipt of returned goods, MotherDenim.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.
Please note that all items marked 50% off are FINAL SALE. All items marked FINAL SALE cannot be exchanged or returned at any time.

We currently ship to Australia, Canada, New Zealand, the UK & the following European countries: Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland. We are working on expanding to more countries soon.

INTERNATIONAL SHIPPING, DUTIES & TAXES:

We offer expedited DHL Express shipping (2 to 6 business day transit) on all orders. Please note that order processing may take up to 3 business days after the order is placed.

Applicable sales tax will be charged on merchandise total. Taxes are calculated according to shipping destination and itemized on the checkout page.

Canada

All shipments to Canada are delivered duty paid; prices are inclusive of duties and there will not be any additional cost beyond what is captured at checkout.

All shipments to the UK are delivered duty paid; prices are inclusive of taxes and duties and there will not be any additional cost beyond what is captured at checkout.

Australia & New Zealand

All shipments to Australia and New Zealand are delivered duty paid – with taxes and duties calculated and collected at checkout, so there will never be any additional cost beyond what is captured at checkout.

Europe

All shipments to Europe (excluding UK) are delivered duty paid – with taxes and duties calculated and collected at checkout, so there will never be any additional cost beyond what is captured at checkout. Orders over $50 will receive free shipping.

INTERNATIONAL RETURNS:

Please email customerservice@motherdenim.com with your order number to initiate a return. We can then email you a return shipping label along with the required return commercial invoice.

Upon receipt of your return, we will confirm your refund via email.

Please note that refunds are issued in the currency the order was originally placed regardless of fluctuations in exchange rate.

Canada Returns:

You will be refunded for the merchandise along with taxes, however, duties of approximately 18% of merchandise subtotal will not be refunded. Return shipping fees will be deducted from the merchandise subtotal.

UK Returns:

You will be refunded for the merchandise, however, taxes and duties of approximately 32% of merchandise subtotal will not be refunded. Return shipping fees will be deducted from the merchandise subtotal.

Australia & New Zealand Returns:

You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Return shipping fees will be deducted from the merchandise subtotal.

Europe Returns:

You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Return shipping fees will be deducted from the merchandise subtotal.

MOTHER will honor a 7 day price adjustment period for items purchased at full price from MotherDenim.com.

We do not offer price adjustments on items marked down on Cyber Monday. We do not offer price adjustments on items purchased at a discount that are further reduced.

MOTHER does not price match other retailers.

Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases, international orders or towards the purchase of gift certificates.

We have taken extra measures in our fulfillment practices to ensure employee health and safety. As a result, you may experience delays in shipment by a few days. We appreciate your patience and support.

Orders placed Monday - Friday before 12PM PST will begin processing that day and will ship within 2 business days.

Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days.

Orders placed on Friday after 12PM PST or over the weekend will begin processing the following Monday.

MotherDenim.com does not offer Saturday delivery.

Domestic orders over $50 receive free ground shipping.

Orders below $50 will incur a ground shipping fee.

Orders to Hawaii, Alaska & Puerto Rico require a $35 flat rate fee.

MotherDenim.com does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed

New Year's Eve
New Year's Day
Martin Luther King Jr. Day
President's Day
Memorial Day
Independence Day
July 5th - Day after Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day

If you refuse delivery of any order placed on MotherDenim.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

If you receive delivery confirmation of your order, yet you have not received your package, immediately contact customerservice@motherdenim.com for assistance recovering your order

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QUESTIONS QUESTIONS

RETURN POLICY RETURN POLICY

EXCHANGES EXCHANGES

MAKING A RETURN MAKING A RETURN

PLACING AN ORDER PLACING AN ORDER

INTERNATIONAL ORDERS INTERNATIONAL ORDERS

PAYMENTS PAYMENTS

PRICE ADJUSTMENTS PRICE ADJUSTMENTS

SHIPPING SHIPPING

PROMOTION TERMS PROMOTION TERMS

GIFT WITH PURCHASE GIFT WITH PURCHASE

HOLIDAY RETURN POLICY HOLIDAY RETURN POLICY

HOLIDAY SHIPPING DATES HOLIDAY SHIPPING DATES

DENIM CARE DENIM CARE