Customer Care
Need to return something? Go to returns.motherdenim.com and follow the instructions there to start your return.
For questions pertaining to our website, web orders, and website product: customerservice@motherdenim.com. If your inquiry is about an order, please include the order number in your email.
For press inquiries: pr@motherdenim.com
For all other questions: askmother@motherdenim.com
Prefer to chat? Give us a call at 323.923.5941, Mon-Fri 8:30AM-5:00PM PST.
- You can return items within 21 days for a full refund.
- Go to returns.motherdenim.com and follow the instructions there to make your return. Return labels are not provided for orders shipping to Puerto Rico, Alaska & Hawaii. MOTHER has partnered with Returnly to make your return experience easier.
- Merchandise must be unworn, unwashed, and placed back into original bag with all labels and tags attached.
- Not placing merchandise back into original bag will delay processing of your return.
- Your refund will be in the same form as the original purchase.
- Shipping and handling charges are non-refundable.
- All items marked 50% off and 70% off are FINAL SALE. Reach out to Customer Care for advice before purchasing items marked FINAL SALE.
- All items marked FINAL SALE cannot be exchanged or returned at any time.
- We only accept returns that were purchased via this website. MotherDenim.com will not accept orders that were purchased from other retailers.
- If you receive an item that is damaged, please contact customer service immediately.
At this time MotherDenim.com cannot automatically process exchanges.
In order to ensure inventory availability, we advise that you place a new order for the item you wish to exchange and return your existing item for a refund.
- Go to returns.motherdenim.com and follow the instructions there to make your return. Labels are not provided in orders shipping to Puerto Rico, Alaska & Hawaii. MOTHER has partnered with Returnly to make your return experience easier.
- If you are shipping from Puerto Rico, Alaska, or Hawaii, OR if you choose not to use the free pre-paid shipping return label, you must ship your return using a trackable shipping method. MOTHER cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
- Please allow up to 7 days transit time.
- Please allow 2 weeks for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements.
- Upon receipt of returned goods, MotherDenim.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.
- Please note that all items marked 50% off are FINAL SALE. All items marked FINAL SALE cannot be exchanged or returned at any time.
Orders are processed pending item availability and credit card verification.
MotherDenim.com is unable to ship orders to P.O. boxes or APO/FPO addresses.
We currently ship to Australia, Canada, New Zealand, the UK & the following European countries: Austria, Belgium, Denmark, France, Germany, Hong Kong, Italy, Luxembourg, Netherlands, Norway, Portugal, Singapore, Spain, Sweden, Switzerland and Taiwan. We are working on expanding to more countries soon.
INTERNATIONAL SHIPPING, DUTIES & TAXES:
We offer expedited DHL Express shipping (2 to 6 business day transit) on all orders. Please note that order processing may take up to 3 business days after the order is placed.
Applicable sales tax will be charged on merchandise total. Taxes are calculated according to shipping destination and itemized on the checkout page.
Canada
All shipments to Canada are delivered duty paid; prices are inclusive of duties and there will not be any additional cost beyond what is captured at checkout. Orders over $50 will receive free shipping.
UK
All shipments to the UK are delivered duty paid; prices are inclusive of taxes and duties and there will not be any additional cost beyond what is captured at checkout. Orders over $50 will receive free shipping.
Australia & New Zealand
All shipments to Australia and New Zealand are delivered duty paid – with taxes and duties calculated and collected at checkout, so there will never be any additional cost beyond what is captured at checkout. Orders over $50 will receive free shipping.
Europe
All shipments to Europe (excluding UK) are delivered duty paid – with taxes and duties calculated and collected at checkout, so there will never be any additional cost beyond what is captured at checkout. Orders over $50 will receive free shipping.
Hong Kong, Singapore & Taiwan
All shipments to Hong Kong, Singapore and Taiwan are delivered duty paid – with taxes and duties calculated and collected at checkout, so there will never be any additional cost beyond what is captured at checkout. Orders over $50 will receive free shipping.
INTERNATIONAL RETURNS:
Please email customerservice@motherdenim.com with your order number to initiate a return. We can then email you a return shipping label along with the required return commercial invoice.
Upon receipt of your return, we will confirm your refund via email.
Please note that refunds are issued in the currency the order was originally placed regardless of fluctuations in exchange rate.
Canada Returns:
You will be refunded for the merchandise, however, taxes and duties of approximately 31% of merchandise subtotal will not be refunded. Return shipping fees will be deducted from the merchandise subtotal.
UK Returns:
You will be refunded for the merchandise, however, taxes and duties of approximately 32% of merchandise subtotal will not be refunded. Return shipping fees will be deducted from the merchandise subtotal.
Australia & New Zealand Returns:
You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Return shipping fees will be deducted from the merchandise subtotal.
Europe Returns:
You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Return shipping fees will be deducted from the merchandise subtotal.
Hong Kong, Singapore & Taiwan Returns:
You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Return shipping fees will be deducted from the merchandise subtotal.
MotherDenim.com accepts the following payment options: American Express, MasterCard, Visa, Discover, PayPal, and Amazon Pay.
Please note that international credit cards can only be used with our "International Checkout".
The total dollar amount of your order and transfer of funds will occur at the time your order is picked and packed for shipment.
MOTHER will honor a 7 day price adjustment period for items purchased at full price from MotherDenim.com.
We do not offer price adjustments on items marked down for Black Friday or on Cyber Monday. We do not offer price adjustments on items purchased at a discount that are further reduced.
MOTHER does not price match other retailers.
Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases, international orders or towards the purchase of gift certificates. Please review the below section for more details regarding Promotional Terms.
Offer valid for a limited time and cannot be combined with any other offer including Welcome discount.
Offer not valid on ANY previous purchases, international orders or towards the purchase of gift certificates.
Prices and availability are for a limited time and subject to change without notice.
Offer is exclusive of taxes and shipping.
We have taken extra measures in our fulfillment practices to ensure employee health and safety. As a result, you may experience delays in shipment by a few days. We appreciate your patience and support.
Orders placed Monday - Friday before 12PM PST will begin processing that day and will ship within 2 business days.
Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days.
Orders placed on Friday after 12PM PST or over the weekend will begin processing the following Monday.
MotherDenim.com does not offer Saturday delivery.
Domestic orders over $50 receive free ground shipping.
Orders below $50 will incur a ground shipping fee.
Orders to Hawaii, Alaska & Puerto Rico require a $35 flat rate fee.
MotherDenim.com does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed
- New Year's Eve
- New Year's Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- Independence Day
- July 5th - Day after Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
If you refuse delivery of any order placed on MotherDenim.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.
If you receive delivery confirmation of your order, yet you have not received your package, immediately contact customerservice@motherdenim.com for assistance recovering your order
In order to accommodate our holiday shoppers we will be extending our return period. All orders placed between November 27th - December 25th will have up until January 15th to be returned for a full refund. Please note that items marked FINAL SALE cannot be exchange or returned at any time.
Order by Noon PST to ensure same day shipping.
Due to shipping delays, expedited shipping is not guaranteed. If you'd like to recieve it by 12/25 MOTHER recommends placing your orders as early as possible.
Dec. 14th – Ground
Dec. 20th – 2 Day
Dec. 21st – Next Day Air