Shipping & Returns
Send us an email at firstname.lastname@example.org, or give us a call at 323.923.5941, Mon-Fri 8:30AM-5:30PM PST.
- You can return items within 21 days for a full refund, minus shipping costs.
- Merchandise must be unworn, unwashed, and placed back into original bag with all labels and tags attached.
- Not placing merchandise back into original bag will delay processing of your return.
- Your refund will be in the same form as the original purchase.
- Shipping and handling charges are non-refundable.
- All items marked 50% off and 70% off are FINAL SALE.
- All items marked FINAL SALE cannot be exchanged or returned at any time.
- We only accept returns that were purchased via this website. MotherDenim.com will not accept orders that were purchased from other retailers.
- If you receive an item that is damaged, please contact customer service immediately.
- At this time, MotherDenim.com cannot automatically process exchanges.
- To exchange an item, please return the item you wish to exchange and place a new order on MotherDenim.com
Making a Return
- In your return shipment please include a copy of your invoice as well as the return policy indicating the appropriate return code.
- Circle/mark the reason for return on the return policy to help us serve you better in the future. Include this return policy form within your shipment.
- Securely pack and seal the return merchandise in an appropriate shipping box.
- Affix the free pre-paid return label to the box and drop off at the appropriate pick-up location. Labels are not provided in orders shipping to Puerto Rico, Alaska & Hawaii. To qualify for free return shipping, your return must arrive back to our warehouse within 15 days of the date you receive it.
- If you are shipping from Puerto Rico, Alaska, or Hawaii, OR if you choose not to use the free pre-paid shipping return label, you must ship your return using a trackable shipping method. MOTHER cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
- Please allow up to 7 days transit time.
- Please allow 2 weeks for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements.
- Upon receipt of returned goods, MotherDenim.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.
- Please note that all items marked 50% off are FINAL SALE. All items marked FINAL SALE cannot be exchanged or returned at any time.
- Too big
- Too small
- Item not as depicted
- Item was damaged/defective
- Changed mind
- Item arrived late
- Dissatisfied with quality
- Incorrect item sent
- Gift, did not want
- Other. Please specify: _____________.
Placing an Order
Orders are processed pending item availability and credit card verification.
MotherDenim.com is unable to ship orders to P.O. boxes or APO/FPO addresses.
- Orders placed Monday - Friday before 12PM PST will begin processing that day and will ship within 2 business days.
- Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days.
- Orders placed on Friday after 12PM PST or over the weekend will begin processing the following Monday.
- MotherDenim.com does not offer Saturday delivery.
- Please use our International Checkout option when shipping an order outside of the United States.
- When ready to check out, simply click the "International Checkout" button found within your shopping cart.
- International Orders placed Monday-Friday will be processed and shipped on Friday.
- Coupon codes & promotional incentives cannot be applied to international orders.
Domestic orders over $50 receive free ground shipping.
Orders below $50 will incur a $8 flat rate ground shipping fee.
Orders to Hawaii, Alaska & Puerto Rico require a $35 flat rate fee.
MotherDenim.com does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed
- New Year's Eve
- New Year's Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- Independence Day
- July 5th - Day after Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
If you refuse delivery of any order placed on MotherDenim.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.
MotherDenim.com accepts the following payment options: American Express, MasterCard, Visa, Discover, and PayPal.
Please note that international credit cards can only be used with our "International Checkout".
The total dollar amount of your order and transfer of funds will occur at the time your order is picked and packed for shipment.
MOTHER will honor a 14 day price adjustment period for items purchased at full price from MotherDenim.com
We do not offer price adjustments on items purchased at a discount that are further reduced.
MOTHER does not price match other retailers.
Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases, international orders or towards the purchase of gift certificates.