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FREE SHIPPING ON ORDERS OVER $50

Shipping & Returns

Questions?

Give us a call at 323.923.5941, Mon-Fri 8:30AM-5:30PM PST, or send us an email at customerservice@motherdenim.com.

Payment

MotherDenim.com accepts the following credit card payment options: American Express, MasterCard and Visa.

Please note that international credit cards can only be used with our "International Checkout".

The total dollar amount of your order and transfer of funds will occur at the time your order is picked and packed for shipment.

Shipping Guidelines

Orders are processed pending item availability and credit card verification.

MotherDenim.com will contact you via email if there are any issues with your order.

Enjoy free domestic ground shipping on orders over $50.

Orders below $50 will incur a $8 flat rate ground shipping fee.

Please note that orders to Hawaii, Alaska & Puerto Rico require a $35 flat rate fee.

Orders placed Monday - Friday before 12PM PST will begin processing that day and will ship within 2 business days.

Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days.

Orders placed on Friday after 12PM PST or over the weekend will begin processing the following Monday.

MotherDenim.com does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed

  • New Year's Eve
  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Independence Day
  • July 5th - Day after Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

MotherDenim.com is unable to ship orders to P.O. boxes or APO/FPO addresses.

MotherDenim.com does not offer Saturday delivery.

If you refuse delivery of any order placed on MotherDenim.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

International

We are pleased to announce that we are now offering international shipping with our shipping partner International Checkout.

When ready to check out, simply click the "International" button found within your shopping cart.

*Please note that coupon codes & promotional incentives cannot be applied to international orders.

Holiday Return Policy

In order to accommodate our holiday shoppers we will be extending our return period.

All orders placed between November 20 - December 7th will have up until January 15th to be returned for a full refund.

Please note that items marked FINAL SALE cannot be exchanged or returned at any time.

Return Policy

We want you to be completely satisfied with your MotherDenim.com order. You can return items within 30 days for a full refund, minus shipping costs, so long as merchandise is unworn, unwashed, and placed back into original bag with all labels and tags attached.

Not placing merchandise back into original bag will delay processing of your return.

Your refund will be in the same form as the original purchase. Please note that shipping and handling charges are non-refundable. All items marked FINAL SALE cannot be exchanged or returned at any time.

Please note that all items marked 50% off and 70% off are FINAL SALE. FINAL SALE items cannot be exchanged or returned at any time.

Please note, we only accept returns that were purchased via this website. MotherDenim.com will not accept orders that were purchased in other retailers.

If you receive an item that is damaged, please contact customer service immediately.

Making a Return

  1. In your return shipment please include a copy of your invoice as well as this return form indicating the appropriate return code.
  2. Complete the return form and include the appropriate return code to help us serve you better in the future. Include this form within your shipment.
  3. Securely pack and seal the return merchandise in an appropriate shipping box.
  4. Affix the free* pre-paid FedEx return label to the box and drop off at any FedEx pick-up location. To qualify for free return shipping, your return must arrive back to our warehouse within 15 days of the date you receive it.

*Please allow up to 7 days transit time.

*Please note that returns received to our warehouse after 15 days will incur a $10 fee, which will be deducted from your refund.

*Please note that labels are not provided in shipments going to Puerto Rico, Alaska & Hawaii.

Return Codes

  1. Too big
  2. Too small
  3. Item not as depicted
  4. Item was damaged/defective
  5. Changed mind
  6. Item arrived late
  7. Dissatisfied with quality
  8. Incorrect item sent
  9. Gift, did not want
  10. Other. Please specify: _____________.

Upon receipt of returned goods, MotherDenim.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.

Please allow 2 weeks for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements.

Please note that all items marked 50% off are FINAL SALE. FINAL SALE items cannot be exchanged or returned at any time.

Exchanges

At this time, MotherDenim.com cannot automatically process exchanges.

To exchange an item, please return the item you wish to exchange and place a new order on MotherDenim.com

Price Adjustments

Mother will honor a 14 day price adjustment period for items purchased at full price.

We unfortunately are unable to offer price adjustments on items purchased at a discount that are further reduced.

Mother is unable to price match other retailers.

Coupon Codes

Coupon codes cannot be combined with any other offer or promotion and are not valid on previous purchases, international orders or towards the purchase of gift certificates.